1. Privacy notice
We ask that you read this privacy notice carefully as it contains
important information on who we are, how and why we collect, store, use and
share personal information, your rights in relation to your personal
information and on how to contact us and other organisations in the event you
have a complaint.
1.1 Who are we?
We are B & S Healthcare Ltd based in Bristol.
B & S Healthcare Ltd is a trusted and high quality provider of
expert homecare. We enable individuals to continue living in their own home by
providing the extra assistance they may need.
In order that we can provide care and support services to the people we
support we collect and use certain personal information about you. Personal
information means any information about you from which you can be identified,
but it does not include information where your identity has been removed
(anonymous data).
As the ‘controller’ of personal information, we are responsible for how
that data is managed. The General Data Protection Regulation (“GDPR”), which
applies in the United Kingdom and across the European Union, sets out our
obligations to you and your rights in respect of how we manage your personal
information.
As the ‘controller’ of your personal information, we will ensure that
the personal information we hold about you is:
• used lawfully, fairly and in a transparent way.
• collected only for valid purposes that we have clearly explained to
you and not used in any way that is incompatible with those purposes.
• relevant to the purposes we have told you
about and limited only to those purposes.
• accurate and kept up to date.
• kept only as long as necessary for the purposes we have told you
about.
• kept securely.
Our Data Protection officer can be reached by calling our office on 0117
9533456.
Please note when we refer to:
• A “public body” we mean any organisation in the United Kingdom which
delivers, commissions or reviews a public service and includes (but is not
limited to) the Ombudsman, local authorities, councils, unitary authorities,
clinical commissioning groups, health and social care trusts, the National
Health Service as well as their arm’s length bodies and regulators.
• A “social or health care professional” we mean any person who provides
direct services, acts as consultant or is involved in the commission of your
healthcare or social care services, including (but not limited to) your General
Practitioner (GP), dental staff, pharmacists, nurses and health visitors,
clinical psychologists, dieticians, physiotherapists, occupational therapists,
hospital staff, social workers and other care and support related
professionals.
1.2 The personal
information we collect and use in relation to people who enquire about and use
our services
Information collected by us
• When you enquire about our care and support services and during the
course of providing care and support services to you we collect the following
personal information when you provide it to us:
• your name, home address, date of birth and
contact details (including your [telephone number,][email address]) and emergency
contacts (i.e. name, relationship and home and mobile numbers)
• your allergies and any medical, physical or
mental conditions and in particular your care needs
• your likes, dislikes and lifestyle
preferences (including your [religious beliefs or other beliefs of a similar
nature,][racial or ethnic origin,][politics,][genetics,][health,][sex
life],[and sexuality] (so far as they relate to providing you with suitable
care)
• credit or direct debit details (if you pay
for some or all of our services using one of these methods)
1.3 How we use your
personal information
We use your personal information to:
• prepare, review and update a suitable care plan, describing the nature
and level of care and support services which you have requested we supply to
you
• to communicate with you, your representatives and any appropriate
external social or health care professionals about your individual needs and
personalise the service delivered to you
• make reasonable adjustments, when required, to meet your individual
needs and to ensure we have suitable facilities to ensure your safety
• invoice you for the care and support services in accordance with our
terms and conditions
• carry out quality assurance procedures, review our service and improve our
customer experience
1.4 Who we share
your personal information with
We regularly share your medical information with appropriate external
social or health care professionals (including your GP and pharmacist) and any
individuals you have nominated as your representative. This data sharing
enables us to establish the type of care and support you need. It also allows
us to design the right care package to suit your individual circumstances,
including if (in future) you decide to receive care from an alternative provider.
We will share personal information with law enforcement or other
authorities if required by law. This includes information required by public
bodies to evidence our compliance with the applicable regulatory framework. We
are also required to share personal information with external social or health
care professionals, including public bodies and local safeguarding groups (in
some circumstances) to ensure your safety.
We will not share, sell or trade your personal information with any
other third party.
1.5 Whether
information has to be provided by you, and if so why
The provision of your medical, physical or mental condition is necessary
to enable us to create a care plan and to provide you with suitable care and
support services. Without this information, we will not be able to assess your
care needs or provide any care services to you.
The provision of your name, home address is required so that we can
arrange a care worker to attend your home to deliver the services and so that
we can invoice you for the fees.
We will inform you at the point of collecting information from you, whether you
are required to provide the information to us.
1.6 How long your
personal information will be kept
We will hold the personal information kept within your client file for
the appropriate retention periods as required by law and our insurers –
retention schedules are available on request.
1.7 The personal
information we hold
Reasons we can collect and use your personal information
We rely on the following grounds within the GDPR:
• Article 6(1)(b) – processing is necessary for
the performance of our contracts to provide individuals with care and support
services
• Article 6(1)(c) – processing is necessary for
us to demonstrate compliance with our regulatory framework and the law
• Article 9(2)(h) – processing is necessary for
the provision of social care or the management of social care systems and
services
as the lawful basis on which we collect and use your personal data and
special category data (such as your health).
2 Your rights
Under the GDPR you have a number of important rights free of charge. In
summary, those include rights to:
• fair processing of information and
transparency over how we use your use personal information;
• access to your personal information and to
certain other supplementary information that this Privacy Notice is already
designed to address;
• require us to correct any mistakes in your information which we hold;
• require the erasure (i.e. deletion) of personal information concerning
you, in certain situations. Please note that if you ask us to delete any of
your personal information which we believe is necessary for us to comply with
our contractual or legal obligations, we may no longer be able to provide care
and support services to you;
• receive the personal information concerning you which you have
provided to us, in a structured, commonly used and machine-readable format and
have the right to transmit those data to a third party in certain situations;
• object at any time to processing of personal
information concerning you for direct marketing;
• object to decisions being taken by automated
means which produce legal effects concerning you or similarly significantly
affect you;
• object in certain other situations to our
continued processing of your personal information;
• otherwise restrict our processing of your
personal information in certain circumstances;
• claim compensation for damages caused by our
breach of any data protection laws;
For further information on each of those rights, including the
circumstances in which they apply, see the Guidance from the UK Information
Commissioner’s Office (ICO) on individuals’ rights under the General Data
Protection Regulation.
2.1 Keeping your
personal information secure
We have appropriate security measures in place to prevent personal
information from being accidentally lost, used or accessed in an unauthorised
way. We limit access to your personal information to those who have a genuine
business need to know it. Those processing your information will do so only in
an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data
security breach. We will notify you and any applicable regulator of a suspected
data security breach where we are legally required to do so.
If you want detailed information from Get Safe Online on how to protect
your information and your computers and devices against fraud, identity theft,
viruses and many other online problems, please visit www.getsafeonline.org. Get
Safe Online is supported by HM Government and leading businesses.
2.2 Complaints
In the event that you wish to make a complaint about how your personal
data is being processed by B & S Healthcare Ltd or how your complaint has
been handled, you have the right to lodge a complaint directly with the
supervisory authority and B & S Healthcare Ltd.’s data protection officer.
The details for each of these contacts are:
Supervisory authority
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 0303 123 1113
(local rate) or 01625 545 745